Privacy Policy

Introduction

Welcome to nēdl. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how nēdl ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our live audio broadcasting platform, including the nēdl stūdio app for broadcasters and the nēdl audience app for listeners (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

1. Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an account (name, email address, username, password, profile picture)
• Set up a broadcaster profile (organization name, school/podcast information, contact details, verification documents)
• Create or stream audio content (audio recordings, broadcast titles, descriptions, metadata)
• Interact with content (comments, chat messages, Q&A questions, community posts, likes, follows)
• Process payments (billing information, payment method details - processed through third-party payment processors)
• Contact customer support (support inquiries, feedback, correspondence)
• Participate in surveys or promotions

2. Information Collected Automatically

When you access or use our Services, we automatically collect:

• Usage Data: Broadcast listening history, content preferences, time spent listening, search queries, interaction patterns, feature usage
• Device Information: Device type, operating system, unique device identifiers, mobile network information, app version
• Log Information: IP address, browser type, access times, pages viewed, app crashes, system activity
• Location Data: Approximate location based on IP address (precise location only with your explicit consent)
• Analytics Data: Performance metrics, user engagement statistics, audience demographics (for broadcasters)

3. Information from Third Parties

We may receive information from:

• Social media platforms if you link your account or sign in through them
• Payment processors for transaction verification and fraud prevention
• Analytics providers to understand service usage and improve our platform
• Marketing partners for promotional purposes (only with your consent)

How We Use Your Information

We use the collected information to:

Provide and Improve Services

• Operate, maintain, and improve our live audio broadcasting platform
• Process and deliver audio streams in real-time
• Enable features like chat, Q&A, and community interactions
• Provide personalized content recommendations
• Develop new features and functionality

Monetization Services

• Process subscription payments and donations
• Facilitate ad placements and revenue sharing
• Generate revenue reports and analytics for broadcasters
• Handle payment disputes and refunds

Communication and Support

• Send service announcements, updates, and technical notices
• Respond to customer support requests and inquiries
• Send notifications about broadcasts, new content, and community activity
• Provide educational resources for schools and families (for educator accounts)

Safety and Security

• Verify identity and prevent fraud
• Enforce our Terms of Service and community guidelines
• Detect and prevent abuse, harassment, and illegal activities
• Protect against security threats and unauthorized access
• Emergency communications for schools (for educator accounts)

Analytics and Research

• Analyze usage patterns and trends
• Conduct research to improve user experience
• Generate anonymized, aggregated statistics
• Provide audience insights to broadcasters

Marketing (with your consent)

• Send promotional materials and special offers
• Personalize advertising on our platform
• Conduct surveys and gather feedback

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Public Information

• Broadcaster profiles, broadcast content, and descriptions are publicly visible
• Comments, chat messages, and community posts you make are visible to other users
• Your username and profile picture may be visible to others

Service Providers

We share information with third-party vendors who perform services on our behalf:

• Cloud hosting and storage providers (AWS, Google Cloud)
• Payment processors (Stripe, Apple Pay, Google Pay)
• Analytics services (Google Analytics, Mixpanel)
• Content delivery networks for streaming
• Customer support tools
• Email and notification services

Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Protection of users' safety or public safety
• Investigation of fraud or security issues

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes. Broadcasted content may be retained for archival purposes unless you request deletion.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

Request a copy of your personal information in a structured, machine-readable format.

Correction

Update or correct inaccurate personal information through your account settings.

Deletion

Request deletion of your account and personal information, subject to legal retention requirements.

Opt-Out

• Unsubscribe from marketing emails using the link in each message
• Disable push notifications through your device settings
• Adjust privacy settings within the app

Object to Processing

Object to certain types of data processing, particularly for direct marketing purposes.

Restrict Processing

Request limitation on how we use your information in certain circumstances.

To exercise these rights, please contact us at privacy@nedl.com. We will respond to your request within 30 days.

Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For Educational Accounts: When schools use nēdl stūdio for educational purposes, parental consent must be obtained before students access the platform. Schools are responsible for obtaining appropriate consents and ensuring compliance with applicable laws, including COPPA (Children's Online Privacy Protection Act) and FERPA (Family Educational Rights and Privacy Act).

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and password hashing
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Monitoring for unauthorized access and security incidents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Compliance with EU-U.S. and Swiss-U.S. Privacy Shield frameworks (where applicable)
• Ensuring third parties meet our data protection standards

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Maintain your session and remember your preferences
• Analyze usage and improve our Services
• Deliver personalized content and advertisements
• Prevent fraud and enhance security

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

Third-Party Links

Our Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale or sharing of personal information (we do not sell your data)
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@nedl.com.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

We process your personal data based on the following legal grounds: consent, contractual necessity, legal obligations, vital interests, or legitimate interests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website and apps
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying an in-app notification

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: